Terms & Conditions
“The Event” Means any holiday, accommodation, activity or function organised or advertised by us.
“You” Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
“Supplier” Means the company or person that is holding or providing the event or any part of it.
“Price” Means the total cost of the event.
TERMS AND CONDITIONS
These Terms and Conditions, together with any other written information we brought to your attention during the process of confirming your
booking, apply to your booking with GIZ Travel Limited . Please read the Terms and Conditions carefully prior to making any bookings with us. You
consent to the Terms and Conditions when you make your booking, without qualification. If you do not agree with any portion of the Terms and
Conditions, you cannot make a booking.
When making your booking we will arrange for you to enter into a contract with the supplier(s) (e.g. tour operator/airline/cruise company/
accommodation company) named on your receipt(s). We can book you a package holiday with one company or we can book the services that make
up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:
a. has read these Booking Conditions and has the authority to and does agree to be bound by them;
disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities
and dietary requirements);
c. is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and
all members of the party are of the appropriate age to purchase those services;
d. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
All communications concerning customer service or your booking needs to be sent to GIZ Travel ,118 Dyke Drive Orpington BR5 4LZ United
Kingdom or drop an email to: email@example.com
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in
the form of an email) of our acceptance of your booking.
When making your reservation we, as a representative, would organise it for you to come into an agreement with the principal(s) or other supplier(s)
such as tour operator / airline / cruise firm / lodging firm etc. as mentioned on your receipt(s). We could reserve you a holiday deal, in which instance
you would hold one agreement with the principal, or we could reserve the services that make up your trip with various principals or suppliers, in
which instance you would have different agreements with every one of them.
As a representative, we take no accountability for the actions or cuts of the principal(s) or supplier(s) or for the services offered by them. The
principal’s(s’) or supplier’s(s’) Terms & Conditions would relate to your reservation and we suggest that you read them cautiously as they do hold
significant details about your reservations. Kindly request for copies of these if you do not possess them.
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies “GIZ
Travel Ltd.” against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all
group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list
on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.
When you make a booking, you will have the opportunity to review/confirm all the details of the booking before making payment. Once you have
reviewed and confirmed these details and made payment, we will proceed to make the booking with the Supplier/Principal.
During a booking, all details will be read back to you and the respective details will be confirmed with the principal(s) or the supplier(s). On receipt of
all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if any revisions to
Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only
to the relevant Supplier/Principal of your Travel Arrangements or other persons necessary for the provision of your Travel Arrangements.
Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration.
This applies to any sensitive information that you provide such as details of any disabilities, or dietary and religious requirements.
Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and
Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you
travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot
pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you
consent to this information being passed on to the relevant persons.
Also, please be noted that all the tickets supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.
Our confirmation invoice is our final invoice, which must be paid for at least 12 weeks prior to the scheduled departure date. Should there be any
unforeseen change to your holiday arrangements these will be advised in the form of a revised invoice sent to you. Any errors must be reported to
us within 48 hours of the receipt of your Confirmation Invoice. Failure to do so will result in cancelation or amendment charges being levied.
Deposits are payable at the time of booking and the balance of payments are split into the following phases: payment details
An agreed non-refundable non-transferable deposit is payable at the time of booking.
The final balance is to be paid no less than 56 Days (eight Weeks) before the date upon which your event is due to start. Failure to pay by this date
will result in a £10.00 per person late payment charge.
If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid
Credit Card or Debit Card, online bank transfers or cheque(s) made payable to “GIZ Travel Limited” where upon receipt we will endeavour to place
the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation. Non-clearing or returned
unpaid cheque will incur a £30.00 transaction charge.
At the time of booking your flight or package holiday a minimum deposit of £150.00 per person or more will be required , depending on the suppliers
terms and condition Plus any applicable insurance premiums .
Any bookings made less than 12 weeks before departure, required full payment at the time of confirmation. .
Once deposit or full payment received. GIZ Travel Limited will send you an ATOL certificate along with a confirmation invoice.
GIZ Travel Limited reserves the right to refuse any booking.
Customers are required to pay an instalment or the whole amount at the time of booking. If only a part payment is made, the balance has to be paid
on or before the stipulated due date which is 12 weeks prior departure . Failing to do so may result in cancellation of the booking by the principal(s)
or supplier(s). No reminder or final demand will be issued by GIZ Travel.
This may involve cancellation fees set out in their Terms and Conditions. Unless otherwise mentioned in the booking conditions or advised all the
amount paid for the bookings will be held on behalf of the principal(s) or supplier(s) concerned.
CANCELLATION and AMENDMENT
Cancellation by Us
We may cancel the event or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably
be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property
belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it
is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a
mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for
cancellation of the event or any part of it.
Cancellation by You
You may cancel your booking within a period of 14 Days after the initial deposit however this initial deposit is non-refundable. After 14 Days you may
cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable.
All cancellations must be made in writing from the lead name on the booking. After 7 Days the amount of the cancellation fee is calculated
according to the date on which we receive written notice of your wish to cancel. If you cancel with us more than Three Weeks in advance of the
travel date then the cancellation fee is a minimum of 35% the total booking cost, or the total amount paid to us at that time on the booking. If you
cancel with us within one week of the travel date then the cancellation fee is 100% of the total cost of the booking.
Written cancellation or amendment request to be sent by you and it will not take effect until received by us. Upon your book cancellation or
amendments, the principal(s) or supplier(s) may charge the cancellation or amendment fee as per their Terms and Conditions (which may be at times
the 100% of the total cost).
If you want to alter any item, other than expanding the number of persons in your party/booking, you would have to pay a modification fee of GBP
50.00 per booking, including the airline/supplier charges (if any). From time to time we are obliged to gather extra taxes. You would be told about
any extra taxes before the ticket issuance/re-issuance. After ticket issuance, many of the airlines do not permit modifications.
Neither GIZ Travel nor its principal or supplier will be in charge of cancellation, delayed boarding and no refunds will be provided.
We firmly suggest that you take out sufficient travel insurance in order to cover you and your party as many of the principals or suppliers require you
to do so as a condition of booking with them. However you are entirely free to make your own arrangements, providing that the policy affords cover
comparable to that offered by us.
Many Supplier/Principals require you to take out travel insurance as a condition of booking with them and where you have booked a Multi-Contract
Package, it is a condition of booking that you take out suitable travel insurance. Your travel insurance must cover you and your party against the
cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other
expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure
travel and all other activities you have booked.
If you choose to travel without adequate insurance cover, neither the Supplier/Principal nor we will be liable to you for any losses howsoever arising,
in respect of which insurance cover would otherwise have been available.
It is ultimately your responsibility to ensure that you have the correct documents for travel to your chosen destination.
Travel advice, Passport & VISA requirements change regularly in many countries and without prior notice. These may change between booking and
travelling so you should always check prior to travel.
IF WE CHANGE YOUR HOLIDAYS
We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Travel
Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered
by the Supplier/Principal but we will have no further liability to you.
If your booking includes accommodation, the named accommodation will remain confidential to “GIZ Travel” and only be disclosed to you upon
receipt of the completed secondary deposit and written confirmation from the supplier.
All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from
your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any
As we do not control the day to day management of your accommodation, it is possible that we may be advised that the reserved accommodation
may not be suitable or available to you upon arrival in resort. If this happens, we will endeavour to provide accommodation of at least the same
standard in the same resort area. If only accommodation of a lower standard is available then we will refund the difference of the brochure/web price
between the accommodation booked and that available together with Compensation of £20 per person for any inconvenience caused to you.
We are not responsible for changes which arise as a result of situations outside of our control such as technical or maintenance problems with
means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife,
industrial disputes, natural disasters, bad weather or terrorist activity.
We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or
nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
IF YOU CHANGE YOUR TRAVEL ARRANGEMENT
Any cancellation or amendment request must be made by the lead name and sent to us in writing, by email or post, and will take effect on the day
we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes by telephone. Please ensure that you
have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such
requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your
arrangements. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100%
of the cost of the travel arrangements and will normally increase closer to the date of departure). In addition we may charge an administration fee of
£25 per person.
Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most ‘no frills’ airlines have cancellation
charges of 100% from time of booking.
By the Supplier
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel
them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further
liability to you.
If you find it necessary to change your booking to another holiday or if you wish to amend your booking, we will make a minimum charge of £35.00
per person, plus any charges applicable by the ATOL Company that your flights are booked through and/or the accommodation supplier, for each
Cancellation or amendment – Principal’s charge + £23 per person
Special requests after booking has been confirmed – Principal’s charge + £13 per person (min £26 per booking)
Collection of surcharges/additional taxes – Principal’s charge + £13
Tickets despatched by courier – Cost of courier + £5
Tickets despatched by insured delivery – £23
International telephone calls – Cost of calls + £2 per minute
IF YOU CANCEL YOUR TRAVEL ARRANGEMENTS
If you wish to cancel a confirmed booking this must be done in writing by the lead passenger and/or the passenger who booked the holiday on
behalf of the party. These instructions should be supplied to our administration department. We recommend that letters of cancellation are sent by
recorded delivery post as none delivery may result in additional cancellation costs. Cancellation takes effect from the date we receive such a letter
or fax or email. Proof of delivery does not constitute proof of receipt. Cancellation charges will be calculated as set out in the table below, and we
will notify you by way of an invoice within two weeks of receipt of your cancellation.
Period before Scheduled Departure Date that Notice of Cancellation is Received Cancellation Charge as a % of total holiday price (excluding
insurance premiums & card charges).
IF YOU CANCEL YOUR HOLIDAY
More than 85 days before departure Deposit Only + Additional charges levied by the ATOL flight provider and hotel supplier
70 – 84 Days 70% + Additional charges levied by the ATOL flight provider and hotel supplier
57 – 69 Days – 80% + Additional charges levied by the ATOL flight provider and hotel supplier
1 – 56 Days – 100%
Please be informed that administration charges may apply to your booking upon cancellation.
Please note that if you have to cancel for reasons covered by your travel insurance policy, you will be able to reclaim your cancellation charges.
Cancellation charges exclude the insurance premium which is not refundable.No-frills (low cost) or scheduled airline flight bookings are nonrefundable and cancellation will result in the loss of all monies paid.
If additional monies are due to us at the time of cancellation we reserve the right to collect the remainder of the monies due when you confirm your
cancellation from the card used to pay the initial deposit. If this card fails and we hold other cards against your order we will also attempt to debit
the outstanding amounts from these cards. If we cannot debit the increased cost to cancel your order the booking may remain active and you will be
liable for the full remaining balance. Or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to
Any errors must be notified to GIZ Travel within 48 hours receipt of your confirmation invoice. Failure to do so will result in the aforementioned
charges being levied without exception.
No refund will be due to you in respect of Non-used of any part of the travel arrangements made for you.
FAILURE TO PROVIDE AN EVENT
If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a
change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this is does not prove
possible, a refund to you of the cost to us of the event.
GIZ Travel Ltd. trades around the world flight ticket and holiday packages. All money paid by you for the flight/holiday is ATOL protected by the Civil
Aviation Authority (our ATOL number will be approved soon).
Only flight, flight plus arrangements, and packages involving flights (air packages) purchased from GIZ Travel and departing the UK, are protected
under our ATOL …(number) by the Civil Aviation Authority (CAA), except for scheduled flights when e-tickets are sent to you.
Though the majority of our travel arrangements are protected in the case of the financial failure of the travel company, ATOL protection does not
apply to all the flights, holiday, and travel services bookable with GIZ Travel. It is strictly suggested to get it confirmed as to what protection may
apply to you. Booking that does not receive an ATOL Certificate will not be ATOL protected. Further, even if you do receive an ATOL Certificate but
all the parts of your trip are not listed on it, those parts will not be ATOL protected.
A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car
hire from separate suppliers (i.e. not a package holiday). On all Flight-Plus holiday arrangements, your money is ATOL protected meaning that you
will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your
service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme because we act as agents
of the principals or suppliers.
In respect of our Flight-Plus holidays, please keep the below in mind:
GIZ Travel or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some
cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services
you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will
perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.
However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a
claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative
ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under
the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may
have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where
applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under
the ATOL scheme.
DELIVERY OF DOCUMENTS
All documents (e.g. invoices/tickets/insurance policies) will be sent to your by e-mail; or by post on request. Once documents are posted to you, no
liability will be accepted, unless if the loss of documents are caused due to our negligence. In such instances, if the tickets or other documents need
to be reissued, all the costs should be borne by you. You may request for delivery by other means if necessary. However, this might involve
PASSPORTS, VISAS AND HEALTH
Passport: Though we can provide general information about the passport and visa requirements related to your trip, it is totally your responsibility to
get them confirmed from the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you
cannot travel because you have not complied with such requirements. Please take special note that for all air travel within the British Isles, airlines
require photographic identification of a specific type. We do not accept any responsibility if you cannot travel because you have not complied with
any passport, visa or immigration requirements.
Non-British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require.
We recommend that you check passport and visa entry requirements before booking your holiday. Please note that some countries require that your
passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, is a British
Subject or non-British passport, you must check with the embassy of the country you plan visiting, otherwise travel may be denied.
Visas: For instance, British Citizen passport holders are required to pay a visa charge on entry into Turkey. At the time of publication, this fee is £20
per person, including infants, payable in Sterling notes. It can also be obtained as e visa before your travel please visit www.evisa.gov.tr . Turkish
visa details may be obtained from the Turkish Consulate General, Rutland Lodge, Rutland Gardens, Knightsbridge, SW7 1BW or by visiting
ESTA visa is a necessary requirement for all USA bound travel, plus transiting the USA and ETA visa is a necessary requirement for all Australia
bound travel plus transiting Australia. If your flight has an alteration involving two separate airports with the path, it is your duty to arrange the
transfer to the correct airport and also check the transit visa needs.
Further, GIZ Travel is not responsible for any VISA regulations. Please refer with the relevant embassy or consulate for this detail.
Health: Though GIZ Travel can provide general health recommendation and formalities involved in your booking, it is totally your responsibility to
check with your own doctor for your specific health conditions. Proposed vaccinations for travel might alter at any time. It is your duty to make sure
that you get all the needed vaccinations, take all needed medication and follow all medical guidance in connection.
New passport rules for travellers to the United States of America has made it compulsory, that anyone travelling to the US for holidays or business
below the Visa Waiver Program, needs to have the newest Biometric Passport or a Machine-Readable Passport that has an electronic chip, even if
the electronic visa has been permitted. The biometric passport has a string of lines, that could be swiped by the US Customs/Immigration/Border
Protection officers, that would rapidly verify the passport holder’s identity and gather other details about the holder.
VWP visitors coming into in the US without the Biometric Passport will be refused entry into the country. Travellers amid the VWP countries are
pushed to check with their passport issuing authority to own a biometric passport. Travellers with an instant travel plan, who are not able to have
such a passport needs to apply for a US visa at the relevant embassy or consulate.
We need full passport details for Pakistan Airlines, Air India and Jet Airways because airline do not allow us to issue the ticket without complete
passport information. You may receive an e-mail from our side for these details on your updated e-mail address. In case of delay in response, airline
may cancel your seat and you may have to pay the fare difference for the new flight booking as fares are subject to availability of seats.
Pregnancy: Most airlines reserve a right to refuse embarkation to a woman who is in advanced pregnancy. Airline regulations state that women 28
weeks or more into pregnancy at the time of return travel must have a medical certificate of fitness to travel. Normally, permission to travel is refused
after 32 weeks. Your booking is accepted upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member
of your party as a passenger on these grounds.
Children: Additional documentation is usually required by airlines in relation to children travelling without their parents or unaccompanied, so this
must be notified to us in advance. GIZ Travel will not be responsible for any refusal to embark or delay due to any failure to obtain the requisite
In a conclusion, it is your responsibility to ensure that you meet any visa, passport or health requirements of the country you plan to visit. Failure to
do so it may be refused to you travel, which will in turn void any claims against your insurance cover. For more information on the subject, you may
wish to obtain a copy of the Health Advice for Travellers (T6) guide, which can be requested by calling 0800555777. Up to date travel advice can
also be obtained from the Foreign & Commonwealth Office on 0207238 4503 or on their website: www.fco.gov.uk
C.A.A. RULES ON FLIGHT SECTOR USAGE
C.A.A. regulations specify that both the outbound and inbound sectors of the air ticket must be used. If the outbound is not used, the passenger will
not be allowed to travel home on the inbound flight. Should anyone check in less than 120 minutes before the ticketed departure time, admission to
the flight is likely to be refused. Should anyone be refused admission to the flight or destination country by the airline or government authority, and
then we are powerless to assist and cannot be held responsible or liable.
As part of your making the booking information we will intrinsically need you to provide us with personal information such as name, email address,
telephone number, passport number and other identifying information. We may also need to collect special category information that you provide
such as health and medical information, details of any disabilities, or religion.
Wherever it requires during the process of your booking, as a necessity of arranging the trip, we will process your personal information, including
special category information, for the purpose of making your booking properly. We pass your information to the relevant suppliers of your travel
arrangements or other particular and empowered person who is a part of the provision of your travel services. Further, if required by any authorities,
or as required by law, the information may be provided to public authorities such as customs or immigration. Certain information may also be
passed on to security or credit checking companies. If you are travelling to the United States, we will need to send this information to the US
Customs and Border Protection for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside
the European Economic Area, we will pass your data to suppliers outside of the EEA in compliance with the requirements of the General Data
Protection Regulation as regards such transfers.
In making this booking, you understand that the personal information that you provide in your booking form may be shared with suppliers and any
person required to facilitate your travel arrangements.
JURISDICTION AND LIABILITY
Your contract with us, made on these terms contained on our website is subject to English Law and Jurisdiction.
Transportation on an aircraft, coach, train or ship is subject to the conditions of carriage of that company, some of which limit or exclude liability.
These conditions are often the subject of International agreements between countries and copies of the conditions which apply to your holiday
journey may be available for inspection at the office of the carrier concerned.
GIZ Travel does not enter into an agreement for carriage by air but only undertakes to reserve on your behalf. By booking with GIZ Travel you agree
to the full Terms and Conditions as found on our website.
Please make sure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the
airport. It may sometimes be necessary to re-confirm your flight with the relevant airline prior to departure. Please ask us for details at least 72 hours
before your outbound flight. You should take a note of any reference number or contact name/telephone number when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to claim any refund.
In our capacity of agent, we will assist you with any complaints and you may contact our Customer Services at Customer Services,GIZ Travel, 118
Dyke Drive, Orpington, London, BR5 4LZ United Kingdom or firstname.lastname@example.org . However as the contract(s) for your travel arrangements is
between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them in the first
instance. If you have a problem with your travel arrangements whilst on holiday, this must be reported to the principal/supplier or their local supplier
or agent immediately. If you fail to follow this procedure there will be less opportunity for the principal/supplier to investigate and rectify your
complaint. As a result the amount of compensation you may be entitled to may be reduced or you may not receive any at all.
Any complaints arising from your holiday that are in our direct sphere of control should be notified to your resort representative or the GIZ Travel
appointed resort agent who will do whatever he/she can to help there and then, and also to the accommodation owner or supplier of the service in
question so that remedial action can be taken without delay.
Most complaints are of a minor nature which can be dealt with in resort. It is essential that you give us the opportunity to help you by letting our
representative know quickly if you have any complaint. Should you fail to follow this simple procedure we cannot accept responsibility as we would
have been deprived of the opportunity to investigate and rectify any problem.
» The voucher applies to the price of the package holiday as quoted at the time of booking. Excluded from holiday extras; costs of associated with
taking pets, booking fees and holiday cancellation insurance, as well as any other non-accommodation costs, which will all be charged at the full
» The voucher is valid for long and short breaks, and for peak and off peak periods but cannot be used in conjunction with any other special offers.
» Our standard booking Terms & Conditions apply at all times – please take time to read them.
» The voucher can only be redeemed by the persons named on the booking and is not transferable. Only one voucher can be redeemed at the time
of booking; once redeemed the voucher will no longer be valid.
» Minimum spend £1000 is required to redeemed the voucher.
» The voucher can not be used as part payment towards holiday deposits.
» No employees, or their families, or agencies, or professional advisors of GIZ Travel are allowed to use the voucher.
» GIZ Travel have the right to withdraw the voucher offer at any time without notice.
» The cash value of the voucher is GBP 0.001
CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve
the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward
you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.